Refund policy

Last updated: 16 October 2026

Changed your mind?

You can return most items within 30 days of delivery, for any reason. If your order arrives in separate parcels, the 30 days start when the last item arrives.

How to return

Email Mondongroupofcompanies@gmail.com with your order number and the items you want to return.
We'll reply with return instructions and the address. Please don't post anything back before you hear from us.
Send the items back within 14 days of telling us, unused and in their original packaging. Keep your proof of postage.

You pay the return postage for change-of-mind returns.

Items we can't take back once opened

For hygiene and health protection reasons we cannot accept returns of opened wipes, dental kits, toothbrushes, sick bags, shoe covers and similar single-use or personal-care items. Unopened, sealed items can be returned as normal.

Faulty, damaged or wrong item?

Email us within 30 days of delivery with your order number and photos. We'll offer a refund, replacement or repair, and we cover the postage. For lower-value items we may refund without asking you to send the item back.

Refunds

Refunds go to your original payment method.
We refund within 14 days of either receiving your return or seeing proof of postage, whichever is sooner.
For change-of-mind returns we refund the item price plus the standard delivery charge you paid. We may deduct for loss in value if an item has been handled beyond what is needed to inspect it.
Please allow a few extra days for your bank to show the refund.